Tag: APAC

Trip.com Sees Surge in Aussie-China Travel Post Visa-Free News

SYDNEY, June 20, 2024– Following the recent announcement that China has included Australia in its visa-free list on 17 June, there has been a significant surge in interest in the former destination.

Trip-com

Within just 30 minutes after the news was shared, Trip.com search data reveals that China-related keywords have seen an 80% increase among Australian users, highlighting the strong interest in this visa-free scheme.

The news also sparked an increase in bookings on Trip.com on the day of the announcement, which reported a 20% increase in bookings from Australia to China, as compared to the previous day.

From January to May this year, Trip.com has recorded a significant upward trajectory in flight search volumes from Australia to China, with a notable 154% increase in search volumes compared to the same period last year.

Travel to Australia: Strong Interest from APAC

Trip.com has also seen a significant increase in bookings to Australia, particularly from key markets in the Asia-Pacific region. Overall, booking data shows a more than 150% rise in bookings to the destination in Q1 2024 compared to Q1 2023, with China, Korea, and Japan being the main contributors to this growth.

In line with promoting Australia as a destination, Trip.com recently signed a strategic partnership with Tourism Western Australia. This strategic partnership aims to promote Western Australia’s unique and captivating tourism experiences across key Asian markets, including China.

Interest in China Rises with Visa-Free Arrangements

Interest in China has been increasing globally since the country expanded its unilateral visa-free travel policy, with 14 countries and regions added to the arrangement from November 2023 till present. In Q1 2024, there was a significant 400% growth in inbound travel to China, driven by the benefits of such visa-free policies.

To encourage travellers from Australia to explore China, Trip.com launched its “One Flight Away to China” campaign. Travellers can take advantage of special product promotions, such as flights, hotels, and attractions. This includes promo codes offering up to $200 off flights to China and $50 off hotel stays.

Trip.com has introduced several initiatives to make travel to China more convenient for visitors. The Trip.com app features a ‘China Travel Guide’, providing practical information on navigating the country. This includes details on entry requirements, internet access, payment, transportation, and more, accompanied by easy-to-follow tips and explanatory videos.

Besides this, Trip.com has also launched an array of products, including a free Shanghai Express Transit Tour, and curated package tours as part of its SUPER CHINA Campaign. It’s also partnering with a leading digital payment platform to help simplify payments for international travellers in China.

IIM Kozhikode partners with Emeritus for Product Management Certificate Program integrating Gen AI Training Modules

Mumbai, June 12, 2024: Product management has become a crucial component of corporate strategy in today’s fast-paced and user-centric world, driven by the rise of the start-up culture and the need for businesses to remain competitive. Recognising the industry’s demand for skilled product managers, the Indian Institute of Management Kozhikode (IIMK), acclaimed for its 3rd rank in the Ministry of Education’s NIRF 2023 rankings, along with Emeritus, a global pioneer in offering accessible and affordable high-quality education to individuals and organisations, announced the launch of the Professional Certificate Programme in Product Management. It is a first-of-its-kind product management programme, featuring Generative AI sessions, providing learners with industry-backed, hands-on training on Gen AI tools.

IIM_Kozhikode_Logo

This high-impact 39-week programme is thoughtfully designed for entry-level managers and entrepreneurs seeking to gain comprehensive knowledge on new product development, product strategies, and product analytics. It is also tailored for mid-level managers aiming to build innovative and compelling products that deliver significant customer and business value. Additionally, senior-level managers seeking to refine prototypes and MVPs, learn product pricing strategies, and modify their products to better customer fit can also benefit from the programme.

Announcing the programme, Prof. Debashis Chatterjee, Director IIM Kozhikode shared,” The demand for Product Managers has increased manifold in the past few years. This has ultimately resulted in professionals such as mid-level or senior level managers and business heads & entrepreneurs aspiring to transition to this role. IIM Kozhikode’s Product Management programme is designed keeping in mind, the demand by organizations for exceptional product managers. This 39-week course combines the key aspects of Product Management, such as Product Strategy, Product Analytics and Product Development, to help aspiring product managers evolve into successful product owners, thereby helping their organisation achieve the business goals. It is time to invest in your future and initiate your journey of becoming a successful product manager, by enrolling in IIM Kozhikode’s Product Management Programme and carve out the way for your professional growth.”

Speaking on the commencement of the programme, Mohan Kannegal, CEO, India and APAC, Emeritus, said, “In today’s fast-paced and innovation-driven market, there is a critical need for skilled product managers who can strategically think, analyse markets, collaborate across functions, and prioritise customer satisfaction. The inclusion of Gen AI sessions sets this programme apart, providing learners with industry-backed, hands-on training on these cutting-edge Gen AI tools. The programme will be a game changer for the product managers as it will equip them with the ability to harness the power of Gen AI. We are thrilled to partner with prestigious institutions like IIM Kozhikode to bring high-impact programmes that empower learners to excel in their careers and drive innovation in their organisations.”

According to the Product School Future of Product Management report 20231, over 45% of companies with product managers do not provide product-specific training. It further states that product managers want to learn and build the best products they can and around 94% of employees would stay longer in the company if it invested in their learning and development. As per the US based job aggregator website, Jobted, with 20,000+ jobs on LinkedIn in mid-2022, the product management domain is in high demand in India. These findings rightly highlight the need for advanced training in product management. Addressing this growing demand, the programme will help participants gain a competitive edge in the job market and will also equip them with the latest Gen AI tools. Through this unique combination of comprehensive product management training and cutting-edge AI technology, professionals will be empowered to meet industry challenges and drive innovation in their organisations.

The Professional Certificate Programme in Product Management, designed by renowned IIM Kozhikode faculty, includes pre-recorded sessions by top IIMK faculty and industry experts for self-paced learning. It also includes real-world case studies, modules on Gen AI, a Capstone project, assignments & quizzes as well as 20+ office hours of sessions with industry experts. The programme includes modules such as introduction to Generative AI, product management and Generative AI, introduction to product strategy, strategic approach for competitive advantage in product strategy, predictive analytics for product management and digital analytics tools and techniques among others.

Through this programme, participants will be able to:

  •  Develop the product mindset needed to bring viable products or services to the market
  • Map customer journeys and user personas to define and solve problems through products
  •  Analyse strategies and frameworks for developing, marketing, and selling a product
  • Evaluate product road mapping and prototyping decisions using various product management techniques and practice
  • Outline a plan to create a competitive scalable product using key product development strategies and frameworks
  • Identify market segments and effectively target groups through marketing and communication strategies

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

New Delhi, February 9, 2024 – Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognized as the leading workforce management (WFM), quality monitoring (QM) and analytics solutions provider in Asia Pacific (APAC) by the research firm Frost & Sullivan.

The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*. Verint’s leadership status was further reinforced as it was named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape, solidifying the company’s position as a dominant player in contact center applications and operations.

Verint was also recognized as leading the WFM, QM and analytics segments in multiple individual countries around the Asia Pacific region, including Australia, India, Singapore, China, and Hong Kong.

“Organizations are increasingly embracing cloud-based, omnichannel solutions with advanced AI-powered analytics and automation to ensure business continuity and competitive differentiation in a post-pandemic landscape. Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader,” said Krishna Baidya, senior director at Frost & Sullivan.

Verint’s President Asia Pacific, Ady Meretz is delighted by the company’s ongoing success and recognition across the region. “As organizations continue to strive for CX automation, the Verint Open Platform can meet our customers wherever they are on their evolution, whether in the cloud or on-premises, and transform their customer and agent experiences through AI-powered solutions. It’s gratifying to be celebrated by industry peers who help confirm our leadership in these areas.”

2022 will be an exceptional year for Asia Pacific real estate investments

Leading diversified professional services and investment management company Colliers (NASDAQ and TSX: CIGI) has revealed that quality office assets in major metropolitan markets like London, New York, Tokyo, and Sydney, have retained their allure and will be in high demand next year. Core and core-plus office spaces are the top global strategy picks, with 60% of investors stating these assets as their investment preference, while industrial and logistics (I&L) assets will be the most coveted.

Their appeal not only stems from the realisation that office demand is here to stay, particularly in cities supported by strong transport infrastructure and high amenity values, but also the ease of large-scale capital deployment that office assets represent. The rising cost of construction, viewed by four in five (81%) investors as a pain point, could limit new builds, renovations, and retrofit projects, amplifying the demand for existing quality office assets.

“Investments in the Indian real estate sector have remained resilient despite the headwinds triggered by the pandemic, adversely impacting the economy and business climate. For the nine months ended September 2021, investments were recorded to the tune of USD3.5 billion, almost 75% of the quantum seen in 2020. Favourable one-time bulk deals have been keeping the investment momentum strong in the last past few quarters. Interestingly, residential and industrial & warehousing sectors have emerged as major beneficiaries this year garnering a combined 36% of the investments. While the office will continue to remain a dominant sector, investments in residential and industrial & warehousing are likely to strengthen in 2022 aided by strong business fundamentals. Income visibility & stability, attractive valuations and identifying the dark horses will underline the investment ethos in 2022”, said Ramesh Nair, CEO, India and Managing Director, Market Development, Asia, Colliers.

A standout year for Asia Pacific property investments

Across the Asia Pacific (APAC), more investors are prepared to put into action their ambitious plans that have been delayed by COVID-19. Cross-border capital flows are also likely to return, as travel and business activity progressively returns.

Piyush Gupta, Managing Director, Capital Markets and Investment Services, Colliers India, added, “The pandemic has accelerated a number of structural trends and will have lasting changes on the nature of real estate business in India. This presents several opportunities for investors looking to future-proof their portfolios or recalibrate their strategy towards growth sectors. This is already evident in the rapid investment being allocated towards the Residential, increasing development of data centres, Industrial, Office as well as the evolution of the life science sector. Further opportunities exist in identifying locational trends based on changing consumer and work patterns and may also provide investment strategies to new markets in India”.

Overall, I&L assets will be the most sought-after real estate assets in the region, with more than 20% of investors anticipating capital value gains of 10%-20% in value-add I&L assets in 2022, supported by tailwinds and large-scale economic transformation.

Significant interest continues to surround core-plus offices, which remain a popular asset class for regional investors in Tier 1 cities like Singapore, Sydney and Tokyo. 63% of the respondents indicated that they plan to invest in these assets, versus 54% last year.

Multifamily/built-to-rent (BTR) properties are also an increasingly sought-after asset class, with investors targeting both core and development projects. In Japan, this is a sector that is well established and has long attracted foreign core capital, whereas in Australia, it is an emerging asset class with development opportunities.

Retail is for the opportunistic while specialised assets gain favour

Our survey shows that investors see significant potential for the appreciation and repurposing of retail assets. Around a third of the investors mulling retail allocations are targeting opportunistic (including change of use) investments. In addition, hotels are also an opportunistic target, with 38% of investors looking at this sector. Both hotel and retail sectors offer good opportunities in cities with large domestic markets, like Japan, Australia and Korea.

Specialised assets, particularly data centres, life sciences and healthcare, are expected to help boost investment volumes in 2022, with student housing also poised for a comeback as Australia, the region’s main market, opens up to international visitors.

“2021 has seen a strong investor appetite for emerging asset classes such as data centres and life sciences. Global data management firms, developers and alternative asset managers formed strategic joint ventures /platforms to develop and operate data centres in India. Also, investments in retail and mixed-use assets showed up on investors’ radar and formed nearly one-fourth of the total investments during the nine months ended September 2021 as they continue to scout for profitable and stabilized retail assets. Taking cues from Global and Asia-Pacific, green financing is expected to gain steam in the coming years as developers, asset owners and investors sign up for sustainable-led development”, added Vimal Nadar, Senior Director & Head, Research, India at Colliers.

ESG considerations are growing in importance to investors

The report also shows ESG (environmental, social, governance) considerations remain prominent, with nearly three in four investors surveyed globally integrating environmental factors into their strategies. This desire to invest with intent is both a means of future-proofing their assets and responding to the stakeholder and societal pressures requiring them to respond to the climate crisis.

ESG has also become a strong focus in APAC, as it will soon be a priority in the office sector as government and corporate tenants pressure owners to get their ratings up.

NSW Government Deploys Pega to Help Speed and Simplify Its Building Bond Management Processes

BangalorePegasystems Inc., the software company that crushes business complexity, announced NSW Government has deployed Pega software to help significantly simplify its building bond management process through the newly created Strata Hub. By digitizing the Strata Building Bond and Inspections Scheme (SBBIS) with a new online site and mobile app, NSW Government is delivering unprecedented transparency, speed, and accountability for developers, inspectors, and building owners.

NSW Government requires developers to submit a bond equal to two percent of the building contract price on all newly constructed multi-story strata developments. This provides protection for the owners of new multi-story buildings by mandating funds be set aside up-front to cover costs of fixing defective work. However, the previous paper-based bond process system was slow and inefficient. For example, applicants had to fill out repetitive information into up to 35 manual forms and rely on the manual monitoring of timelines and due dates.

By digitizing processes with Pega Government Platform™, NSW Government is eliminating its time-consuming, paper-based operations – significantly improving the speed and efficiency of the entire building bond process with the following elements:

The new SBBIS on the Strata Hub provides full online transparency into all claims, reports, and inspections for all parties involved while keeping everyone on track with real-time updates and deadline reminders. The system assists users on the front end by streamlining required data inputs and pre-filling known data, while also helping NSW Government on the back end with compliance support and improved cybersecurity.

Pega also powers the newly launched SBBIS Inspect app, which integrates with the Strata Hub. The app – built on Pega Mobile® – is helping to streamline the way authorized NSW building inspectors complete their reports. Previously, inspectors would visit a site, take photos of defects (which can mean hundreds of images), and add them to a long manual report later. Now, inspectors can capture all data and evidence on the spot, saving time and money while increasing report efficiency and accuracy. The app also supports offline working, meaning no disruption is caused when inspecting basements or other areas with minimal connectivity. Digitally managed processes also give more time back to inspectors who can shift their focus to high-risk compliance matters.

As part of the digitization, the Strata Hub enables parties to proceed through the financial agreements more quickly so building defects can be rectified without having to go through expensive, complex, and lengthy legal claims. SBBIS currently holds more than $66.5 million in building bonds to fix building defects in a timely manner.

Quotes & Commentary

“Paper-based and disconnected transactions create frustrations for people as they take longer to process, delaying outcomes that in this case, have an impact on people’s lives,” said Rob Bollard, director, industry principal, public sector, APAC, Pegasystems. “With this upgrade, the Strata Hub is modernizing how claims are processed, creating more frictionless service, and ensuring results are achieved much quicker for all stakeholders.”

“The SBBIS digitization is a part of a broader transformation strategy currently underway as we seek to increase efficiencies, build trust, and strengthen confidence in the building industry,” said Rose Webb, fair trading commissioner, NSW Customer Service. “By doing so, we will provide better protection for new apartment owners against defective building work.”

Supporting Resources

• Product Background: Pega Government Platform
• It’s time to rethink enterprise modernization
• Government Customer Service

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

Amazon India announces increase in storage capacity of its fulfilment network by close to 40%

National: Amazon India today announced its plans to expand its fulfilment network in India, with close to 40% increase in its storage capacity over last year. With this expansion, Amazon.in will have more than 43 million cubic feet of storage capacity, across 15 States, supporting around 8.5 lakh sellers across India. The expansion is in line with Amazon India’s continued efforts to heavily invest in the country and create tens of thousands of direct and indirect work opportunities. Amazon India’s overall fulfilment network will be spread across a floor area of more than 10 million square feet, more than the land size of 125 football fields, housing millions of products from a notebook to a dish washer.

With this expansion, Amazon India has more than 60 fulfilment centers and more than 25 specialized sites dedicated to Amazon Fresh selection for daily essentials and grocery, across India. The launch of 11 new fulfilment centres and expansion of 9 existing ones across States such as Maharashtra, Bihar, Gujarat,Assam, Rajasthan,Punjab, Delhi, West Bengal, Uttar Pradesh, Telangana, Tamil Nadu, and Karnataka, is designed to deliver a smarter, faster, and more consistent experience for its customers and sellers across the country. Some of these new fulfilment centres will be operational ahead of Prime Day 2021 and all new fulfillment centers will be operational before the festive season, enabling customers to have what they need delivered at their door step.

Buildings across Amazon India’s fulfillment network are designed with state-of-the art technology and efficient building systems that minimize energy usage. The buildings have on-site and off-site solar panels, which produce solar power. Most buildings are also designed to be net water zero with multiple initiatives such as rainwater collection tanks, recharge wells to replenish water into aquifers, sewage treatment plants, and ultra-low water efficient fixtures. Fulfilment centres are also being designed to make these work places accessible to people with disabilities as Amazon India continues to hire a diverse workforce and make the work place more inclusive.

Akhil Saxena, VP, Customer Fulfilment Operations, APAC, MENA & LATAM, Amazon, said“The rapid expansion of our fulfilment network accelerates on our commitment to serve and empower small and medium businesses in India and customers. With the increased storage capacity of 43 million cubic feet, we will continue to seamlessly cater to the growing demand of our customers, while offering a better experience with wider selection and faster delivery. This expansion will also provide a fillip to the ancillary businesses who support us including those involved in packaging, logistics, and transportation, amongst others, while creating meaningful work opportunities across the country.”

Amitabh Kant, CEO, Niti Aayog, said: “E-commerce has played a crucial role throughout the pandemic by supporting people, small businesses, and creating thousands of local job opportunities. I am happy to see the focussed investments by Amazon across Indian states in building and scaling the state-of-the art infrastructure. This will play a critical role in supporting MSMEs jump-start from the economic disruptions of COVID-19 pandemic and accelerate their journey towards being digital entrepreneurs. The future is digital & our MSMEs must become drivers of this growth. My best wishes to all the Indian MSMEs & Amazon for being committed to the agenda of building a dynamic, vibrant and resilient Digital India.”

Amazon has created one of the most advanced fulfilment networks and sellers in India have been benefitting from Amazon’s expertise in fulfilment, reliable nationwide delivery, and customer service. When using Fulfilment By Amazon (FBA), sellers across India send their products to Amazon’s FCs and once an order is placed, Amazon picks, packs and ships the order to the customer, provides customer service and manages returns on behalf of the sellers.

Amazon India places tremendous value and focus on the well-being and safety of its people across its fulfilment network as everyone faces the challenges associated with COVID-19. Recently, Amazon India announced the completion of more than 130,000 vaccinations for its associates, employees, and their dependents through vaccination events hosted in partnership with leading healthcare providers across several cities.

All customers on www.amazon.in and the Amazon mobile shopping app have an easy and convenient access to over 200 million+ products across hundreds of categories. They benefit from a safe and secure ordering experience, convenient electronic payments, Cash on Delivery, Amazon’s 24×7 customer service support, and a globally recognized and comprehensive 100% purchase protection provided by Amazon’s A-to-Z Guarantee. They can also enjoy Amazon.in’s guaranteed next-day, two-day delivery and standard delivery on products fulfilled by Amazon.

International Women’s Day 2021: Quotes from Powerful Female Tech Leaders

1. Zendesk

“The pandemic has further accelerated the need to address gender equity within organisations – and it starts with businesses ensuring the fair treatment of women in alignment with their needs and ensuring they feel valued at their workplace. The reality is that the tech industry still struggles with representation. At Zendesk, women make up 37% of our workforce in the APAC region and 31% of our global leadership teams. While we’ve made great strides, we know there’s always more work to be done.

Wendy Johnstone, Zendesk
Wendy Johnstone, Zendesk

Change can only happen when gender equity is one of an organisations’ core corporate values and where supporting policies are agreed at the top and rolled out across the entire organisation. That’s why at Zendesk we have a broad range of practices and policies that focus on intentional hiring, interview bias training, talent management and development programs and employee community groups. The goal is to empower our workforce to collaborate with each other, seek out qualified women for roles across the company, and create a space where women can be themselves, form supportive relationships and reach their full potential,” Wendy Johnstone, SVP & COO, Asia Pacific, Zendesk.

2. Esper.io

Vineetha Vijayakumar, Head of Product & Program, Esper.io.
Vineetha Vijayakumar, Head of Product & Program, Esper.io.

“Numerous articles have been written about dealing with the pandemic and how we evolved work & management principles. Especially in the field of technology, women have led the effort in making empathy a key enabler in adjusting to remote work – empathy among colleagues, families, friends and the society at large. Let’s shine a spotlight on these stories of leadership, strength and resilience shown by women all over the world. Let’s internalize, amplify and celebrate these stories to spread more hope and empowerment.,“Vineetha Vijayakumar, Head of Product & Program, Esper.io.

3. Acuver Consulting

Sahiba Singh, Chief People Officer at Acuver Consulting
Sahiba Singh, Chief People Officer at Acuver Consulting

“There is so much stereotyping. Women are good at tech, women are good managers, women can drive and can read maps. But still there are plenty of societal preconceived notions that are imposed on us. Women are constantly being compared to their male counterparts. Thus, I choose to challenge all those who think like this. Stereotyping needs to stop! Corporates should be gender neutral and responsibilities should be assigned based on the skill set,” Sahiba Singh, Chief People Officer at Acuver Consulting.

4. Tenable

“The theme of International Women’s Day this year is #ChooseToChallenge. It’s more important than ever for us to challenge the status quo within the technology industry. Perhaps most especially this is true for cybersecurity, as a lack of diversity is a threat to our collective success.

Jacquie Young, Senior Director of Channels, APAC, Tenable
Jacquie Young, Senior Director of Channels, APAC, Tenable

“Innovation sits at the core of cybersecurity and failing to innovate would mean we’re not delivering new solutions to keep people and businesses safe in the changing threat landscape. If everyone on a security team thinks the same, the race has already been lost with attackers. A diverse workforce is a prerequisite to unlocking the full potential of any team or organisation. Only through increased inclusion and diversity – of race, gender, perspective and thought – can our industry achieve greater creativity and innovation, think outside the box, and outmaneuver our adversaries.

The fight for more diversity and inclusion in the industry doesn’t start or end with International Women’s Day. We must continue to champion women in the industry, lift each other up and give each other opportunities so that we can help create a more inclusive world for us all.” – Jacquie Young, Senior Director of Channels, APAC, Tenable.

5. Shoptimize

“At Shoptimize, we firmly believe in equal opportunity for women, and building an inclusive, bias-free organization has been our topmost priority.

Sathya Ramaganapathy, VP Marketing at Shoptimize
Sathya Ramaganapathy, VP Marketing at Shoptimize

The rise of Indian eCommerce has not only boosted India’s economy but has also opened up many opportunities for women. From entrepreneurs building and scaling businesses to increased representation across functions, be it in leadership, tech, or sales & marketing roles – we have been privileged to have a ringside view of the women fueling the eCommerce boom,” Sathya Ramaganapathy, VP Marketing at Shoptimize.

6. Hocomoco

“Women are breaking every stereotype and excelling across sectors, including real estate which is predominantly considered male-dominated. It’s also interesting to note that women are also amongst the fastest-growing group of consumers in terms of purchasing land/house.

Ritu Pusti, Brand Manager- Hocomoco
Ritu Pusti, Brand Manager- Hocomoco

At Hocomoco, we have always believed in giving weightage to talent/skill over gender, and to build a bias-free organization. Our project management team has close to 50% women employees, and some of the crucial departments (interior and marketing) in the company are headed by women,” Ritu Pusti, Brand Manager- Hocomoco.