Category: Business

EKA Mobility opened its 2nd showroom in the city, -aims to open 20 more outlets across TG in next 18 months

Hyderabad, Nov 06: The SKED Rides Pvt Ltd, the Authorised dealer for Telangana for Eka Mobility Electric Commercial Vehicles opened its second outlet in the toy at Kachiguda, Beside Patels Delights, Nimboliadda on Friday morning.

The showroom was formally inaugurated by Venkat Kulluri, MLA, Amberpet in the presence of Mr. Prithvi Reddy, MD and Manoj Kothari & Rajender Kothari both the Executive Directors of Sked Ride Pvt Ltd

The MLA Venkat Kulluri said electric mobility is the need of the hour.

The newly opened showroom is an exclusive outlet for Electric Autos featuring the latest entrant the EKA AVI 3S electric autorickshaw, launched in Hyderabad recently.

With its car-like styling, spacious interiors and a distinctive AC-DC charging capability, the vehicle seeks to address one of the practical concerns facing commercial drivers: how to spend less time charging and more time earning.

Speaking on the occasion Prithvi Reddy said it was their second showroom and the first the was at Kukatpally and their have already chalked out expansion plans and will open 5 showrooms in the city, 15 in rest of the state, on the whole 20 across Telangana in next 18 months.

According to him, the EKA is a Pune-based electric vehicle manufacturer that offers sustainable, technology-driven mobility solutions, including electric buses, trucks and small commercial vehicles for passenger transport, cargo transport including last-mile delivery. EKA Mobility aims to accelerate India’s transition towards cleaner, greener and more sustainable transportation through innovative electric mobility solutions.

Adds Manoj Kothari that EKA has the largest range of Electric Commercial Vehicles. EKA Mobility has already bagged an order for 915 electrical buses from Telangana Government

EKA Mobility has set a target of selling 2,500 electric autorickshaws in Telangana during its first year of operations.

India Ranks 11th in Major AI Study – with Commonwealth’s Second-Largest Potential GDP Gain of US$79 Billion and Youth Jobs Opportunity

Nov 06: India has ranked 11th out of 56 Commonwealth countries in a major new study of youth AI readiness, which identifies a potential US$79 billion boost to its economy after ten years – the second-largest economic opportunity of any country in the Commonwealth.

The Ayre Index, launched at the Commonwealth Heads of Government Meeting in Antigua and Barbuda, scores India 60.6 out of 100, well above the study’s readiness benchmark of 53. Only 15 Commonwealth countries meet or exceed that threshold, while 41 fall below it.

India’s position carries particular significance because of its scale. The study estimates that approximately 382 million Indians are aged 15 to 29, more than half of the 732 million young people across the Commonwealth.

Research by the Ayre Think Tank, founded by Antiguan-Canadian philanthropist Calvin Ayre, also reveals considerable enthusiasm for AI among young Indians. In a survey examined by researchers, 88.8% expected to use the technology for education or work within the following year, while 60.1% expressed confidence in their ability to control their interactions with it.

India also has substantial digital infrastructure, including widespread 4G coverage and comparatively inexpensive mobile data under the Index’s selected measures. Yet only 66.5% of young people were found to own a mobile phone, showing how national coverage does not necessarily mean that every young person has the device or reliable access needed to participate.

The largest challenge may lie in translating technological potential into livelihoods. The research records 30.4% of young people outside employment, education or training, while 85.8% of young workers were in informal employment.

The possible economic benefits are considerable. Applying scenarios developed by the International Monetary Fund to India’s economy, the researchers calculate that AI could increase the level of the country’s GDP by US$79.121 billion after ten years under their moderate scenario. The conservative illustration is US$39.561 billion, rising to US$118.682 billion under the optimistic case.

Calvin Ayre, founder of the Ayre Think Tank, said: “I’ve spent my life in businesses where new technology changes everything, and I know you can’t stand still. AI is going to change how we work, how we do business and how wealth is created. But this is not a race that only the biggest or richest countries can win. What matters is giving young people the skills and the chance to get ahead – whether to start businesses, find jobs or build something for themselves. Some Commonwealth countries are ahead, others have catching up to do. Nobody can afford to be complacent. That’s why we created this Index. It shows countries where they stand, what they’re getting right and where they need to do better. Governments now have to decide what they’re going to do about it.”

India is already taking major steps to turn its technological strengths into employment opportunities. In August 2026, Prime Minister Narendra Modi announced plans to train ten million young people in AI skills within a year. The following month, the government launched new AI training programmes with Intel India to equip young people with practical skills for the emerging jobs market. These initiatives demonstrate how India is working to turn its enormous enthusiasm for AI into new employment opportunities, stronger businesses and economic growth.

The White Paper identifies five priorities: affordable and reliable access to technology; education that develops practical skills; stronger routes from training into employment and enterprise; AI tools suited to local languages and needs; and safeguards that enable young people to question automated decisions.

It calls on governments, educators and development partners to examine the particular barriers young people face in each country before deciding where investment could make the greatest difference.

Professor C. Justin Robinson, Pro Vice-Chancellor and Campus Principal of the University of the West Indies, Five Islands Campus, said: “We need to make sure that the next generation will be able to do more than just consume AI products made elsewhere. Access must come with its own agency and a real equitable stake in how these systems are governed. Young people should be equipped to question these new tools, to improve them and to be supported in building alternatives suited to their own needs. Whether that happens, however, will depend on choices made now. This index gives us a clearer view of where those choices are most urgent. We should use it.”

RAKEZ strengthens its role as a one-stop business partner beyond licensing

Ras Al Khaimah, Nov 06: Ras Al Khaimah Economic Zone (RAKEZ) is strengthening its role as a one-stop partner for businesses, bringing together more than 45 value-added services with dedicated guidance and coordinated support to help companies establish, manage and grow their operations.

Supporting a community of more than 50,000 companies, RAKEZ gives businesses a central point of contact to navigate service requirements and coordinate delivery as their needs evolve beyond licensing.

RAKEZ Group CEO Ramy Jallad said: “Our relationship with businesses extends well beyond issuing a licence. We stay close to our clients, listen to their challenges and use their feedback to shape the support we provide. For a new entrepreneur, that might mean help with banking or bookkeeping. For a growing manufacturer, it could mean coordinating workforce and operational services. Whatever their stage of development, we want businesses to have a partner they can turn to, with practical solutions that help them move forward with confidence.”

For companies establishing their operations, RAKEZ provides access to bank account opening assistance, insurance, document attestation and notarisation. Partnerships with leading UAE banks help simplify and accelerate access to business banking, with RAKEZ’s bank account opening assistance achieving a 98% success rate.

As operational responsibilities grow, customers can access tax registration and filing, accounting and bookkeeping, HR and payroll solutions, alongside other business support services. Dedicated specialists and an onboarding support team guide customers through requirements and coordinate their requests, while the VAS website and RAKEZ’s online channels provide convenient digital access.

For industrial companies, RAKEZ helps simplify daily operations, manage workforce needs and improve efficiency by coordinating support across multiple requirements. Services include manpower, facilities management, cleaning, Wi-Fi and banking services for workers. Dedicated account management helps manufacturers coordinate these services and follow up on their requirements.

Advisory consultations and expert-led awareness sessions complement these services, helping businesses understand their obligations and make informed operational decisions.

Across its value-added services portfolio, RAKEZ has recorded a 90% customer satisfaction rating. Customer feedback also guides the continued development of its offering, with industrial focus groups and individual discussions helping identify practical challenges, improve existing services and shape new solutions.

By combining coordinated service delivery with ongoing guidance, RAKEZ continues to strengthen its role as a long-term partner, helping companies manage their operations and prepare for their next stage of growth.

ZenStay to open Solvang Hus, reimagining the historic Mirabelle Inn

New 16-room boutique hotel blends the property’s Danish character with completely renovated accommodations and a modern guest experience.

SOLVANG, Calif. (Nov 06): Long before it was the Mirabelle Inn, the property at 409 First Street had a storybook beginning.

Built as a bed and breakfast in the early 1990s, the Storybook Inn welcomed guests to rooms inspired by the fairy tales of Danish author Hans Christian Andersen. Over the decades the inn evolved along with Solvang itself, becoming the Mirabelle Inn, later serving as the guest house for Coquelicot Estate Vineyard, and earning a place on the Santa Ynez Valley dining scene as home to First & Oak.

This November, another chapter begins. ZenStay will open Solvang Hus, a completely reimagined 16-room boutique hotel that brings a modern approach to hospitality while preserving the character and Danish-inspired architecture that have defined the property for more than 30 years. “Hus” is Danish for house, a fitting name for a property designed to feel connected to the town around it.

“When we first saw the property, we saw more than a hotel. We saw a place that already meant something to Solvang,” said Arvand Sabetian, founder of ZenStay. “Our goal was never to erase that history, but to build on it. We wanted to preserve the character people remember while creating a fresh, comfortable and easy experience that gives guests a real sense of being at home here.”

Behind the familiar half-timbered facade and steeply pitched rooflines, nearly everything is new. Each of the 16 studios and suites has a brand new kitchen or kitchenette with a Nespresso coffee maker, a brand new bathroom stocked with high-end bath and vanity products, custom furnishings and premium bedding. Every room has its own private Wi-Fi network and a smart TV with casting, so guests can stream straight from their own phone or laptop. Enhanced soundproofing has been added throughout, and an elevator serves some of the rooms. Select rooms also have a fireplace. The former dining room, which once housed the inn’s restaurants, has been transformed into additional studio guest rooms.

The stay is designed to be high-end, boutique and contactless. Guests check in from their phone and let themselves in on their own schedule, and the ZenStay team is on the phone and chat from 5:00 am to 1:00 am every day, with a 24-hour emergency line. Shared amenities include a Brio water dispenser and a guest laundry machine paid by app, and secure on-site parking, with EV charging to be added in the future.

The result pairs the independence and ease of a modern stay with a location that invites guests to experience Solvang on foot. Wine tasting rooms, Danish bakeries, restaurants and boutique shops are steps away, while the vineyards and scenic roads of the Santa Ynez Valley extend beyond the village.

The transformation follows a long and colorful hospitality history. The Storybook Inn became the Mirabelle Inn in 2009. In 2015 the property was acquired by the family behind Coquelicot Estate Vineyard and became the winery’s guest house. Its restaurant, First & Oak, received a Michelin Plate in 2019 and remained part of the local dining scene until serving its final dinner in October 2025. The property then changed ownership, and ZenStay closed the inn for a comprehensive renovation. The exterior was refreshed while retaining its Danish Provincial character, and the interiors were completely redesigned for the way people travel today.

Now, more than three decades after guests first arrived at 409 First Street, the doors are opening once again. Only this time, the name on the door is Solvang Hus.

Solvang Hus is scheduled to open in November 2026. For reservations and more information, visit solvanghus.com.

Members of the media are invited to stay or visit in the hotel’s opening weeks. 

Odisha-Japan Relations to Get Boost as Tottori Governor Shinji Hirai Visits November 10

Bhubaneswar, Nov 6 (UDN): Odisha is preparing to strengthen its international partnerships as a high-level Japanese delegation led by Tottori Prefecture Governor Shinji Hirai is scheduled to visit the state from November 10 to 12. The three-day visit is expected to open new avenues for Japanese investment, industrial cooperation, skill development, education and cultural exchange.

 Representational Image 

A major highlight of the visit will be the proposed signing of a Friendship Agreement between the Odisha Government and the Tottori Prefectural Government. The agreement is expected to establish a long-term framework for cooperation in economic activities, tourism, environmental initiatives and exchanges involving students, youth and professionals.

The visit is being viewed as an important opportunity to deepen Odisha’s engagement with Japan and explore partnerships that could translate into investment opportunities and employment prospects for the state.

Japanese delegation to interact with Odisha’s startup and business community

The visiting delegation will begin its official engagements on November 10 with an interaction involving Odisha’s startup ecosystem and business community at Startup Odisha’s O-Hub in Bhubaneswar.

The programme will also include a visit to the Central Tool Room and Training Centre (CTTC), followed by a business roundtable bringing together state government officials, industry representatives, Japanese companies operating in Odisha and business delegates from Tottori.

Discussions are expected to explore investment possibilities and business partnerships across sectors such as manufacturing, food processing, technology and other emerging industries.

The interactions are expected to provide Japanese businesses with an opportunity to understand Odisha’s industrial ecosystem and identify potential areas for collaboration.

CM Mohan Charan Majhi to attend bilateral programme

On November 11, members of the Japanese business delegation will visit the Indo-Nissin facility at the Khordha Food Processing Park to gain insights into the operations of the Japanese company in Odisha.

The delegation will subsequently participate in the official bilateral programme with Chief Minister Mohan Charan Majhi at the State Convention Centre.

The proposed Friendship Agreement between Odisha and Tottori Prefecture is expected to be a key outcome of the engagement, laying the foundation for sustained cooperation between the two regions.

Skill development and technical education on agenda

Strengthening cooperation in skill development and technical education will also feature prominently during the visit.

The Japanese delegation will tour the World Skill Centre in Bhubaneswar and interact with students, faculty members and officials.

The discussions are expected to focus on technical training, industry-oriented skills and opportunities for international exposure for Odisha’s young workforce.

With Japan’s industrial expertise and Odisha’s growing focus on skill development, the proposed engagement could create opportunities for knowledge sharing, training partnerships and improved employability.

Odisha and Tottori to showcase cultural heritage

Beyond business and industrial cooperation, the visit will also focus on strengthening people-to-people connections.

A cultural programme at Kala Bhoomi in Bhubaneswar will showcase the rich traditions and cultural heritage of Odisha and Tottori Prefecture.

The initiative is expected to encourage cultural understanding and provide a platform for future exchanges involving students, youth and professionals from both regions.

On November 12, the delegation will visit the UNESCO World Heritage Site of Konark Sun Temple before concluding its three-day Odisha visit.

Odisha looks to translate partnership into investment opportunities

Ahead of the visit, Industries, Skill Development and Technical Education Minister Sampad Chandra Swain said Odisha and Japan shared a growing partnership built on mutual trust and common opportunities.

He described the Tottori Governor’s visit as an important opportunity to strengthen bilateral engagement and expand cooperation across multiple sectors.

The minister emphasised that the state’s priority was to translate discussions into sustainable partnerships and tangible benefits for people in both regions.

With industrial investment, technology collaboration, skill development and cultural exchanges forming the core of the agenda, the visit of the Japanese delegation could mark another significant step in strengthening Odisha’s international economic and diplomatic engagement.

Diwali 2026: Kaunria Stick Shortage in Odisha as Lalita Cultivation Declines

Salepur, Nov 6 (UDN): As Odisha prepares to celebrate Diwali, an age-old tradition of paying homage to ancestors is facing an unexpected challenge. Kaunria sticks, an essential part of the state’s traditional Badabadua Daka ritual, are becoming increasingly difficult to find in local markets, with declining cultivation pushing up prices ahead of the festival.

 Representational Image 

Every year on Diwali, Odia families observe the Badabadua Daka tradition by lighting ghee-soaked wicks attached to Kaunria sticks. Holding the burning sticks towards the sky, devotees offer prayers to their ancestors and seek their blessings for the family’s well-being and prosperity.

However, this year’s festive preparations have been overshadowed by a shortage of Kaunria sticks, largely attributed to the gradual decline in the cultivation of Lalita, the traditional crop used to produce them.

Kaunria stick prices surge amid supply shortage

The shortage has begun to affect local markets, with prices witnessing a noticeable increase. In Salepur of Cuttack district, a bundle of Kaunria sticks is reportedly selling for Rs 100, while five individual sticks are priced at Rs 10.

With local availability shrinking, traders are travelling from areas such as Kendrapara, Marshaghai and Tirtol to different villages to procure the sticks directly from farmers.

After purchasing the produce and covering transportation expenses, these traders bring the sticks to Salepur for sale. The additional procurement and transportation costs have further added to the financial burden on traders and consumers.

Declining Lalita cultivation raises concerns

The growing shortage has brought attention to the steady disappearance of Lalita cultivation, which once provided farmers with an additional source of income.

In the past, cultivating this traditional crop was considered economically beneficial, as farmers could earn from both jute and Kaunria sticks. However, changing agricultural practices and the gradual decline in cultivation have reduced its availability in recent years.

As a result, procuring even a single bundle of Kaunria sticks has become increasingly difficult, particularly during the peak festive season when demand rises sharply.

Farmers seek government support to revive traditional crop

The shortage has raised concerns not only among traders and consumers but also among those dependent on the crop for their livelihood.

Farmers believe that appropriate government intervention, financial assistance and incentives could encourage the revival of Lalita cultivation. Such support, they say, would help improve farmers’ income while ensuring a steady supply of Kaunria sticks in local markets.

The issue has also highlighted the need to protect traditional agricultural practices that are closely connected with Odisha’s cultural identity.

An age-old Odia tradition faces an uncertain future

For generations, Kaunria sticks have held a special place in Odisha’s Diwali celebrations. The Badabadua Daka ritual is deeply rooted in the state’s cultural and spiritual traditions, making the sticks more than just a seasonal agricultural product.

With their availability declining and prices rising, the future of this traditional practice has become a growing concern.

As Diwali approaches, the shortage serves as a reminder that preserving cultural heritage also requires protecting the traditional farming practices and livelihoods that sustain it.

Reviving Lalita cultivation could therefore serve a dual purpose: supporting farmers economically and ensuring that future generations continue to celebrate one of Odisha’s most cherished Diwali traditions.

NielsenIQ BookData and Indian Authors Forum Announce the Launch of The Bestseller Awards – India Edition

Inaugural awards ceremony to be held on 17 January 2027 in New Delhi, celebrating India’s bestselling authors through verified sales data and the voice of readers

New Delhi, Nov 06:NielsenIQ BookData, a global leader in book-industry data and market intelligence, and the Indian Authors Forum (IAF), a professional community and national think tank dedicated to advancing authorship and the creative economy, have announced the launch of *The Bestseller Awards – India Edition*. The inaugural ceremony will take place on January 17, 2027, in New Delhi, on the sidelines of the New Delhi World Book Fair 2027.

The initiative brings NielsenIQ BookData’s internationally established bestseller recognition platform to India, creating a new national platform to celebrate bestselling authors, recognise commercial success and strengthen the relationship between books and readers.

Unlike conventional literary awards, the initiative will follow a two-stage selection process combining market performance and reader participation. NielsenIQ BookScan sales data will determine the shortlisted titles, while readers will vote to select the final winners, ensuring a transparent and reader-centric recognition process.

Vikrant Mathur, Executive Director, NielsenIQ BookData, India & GCC, said, “India is one of the world’s most dynamic and diverse publishing markets, with an extraordinary range of authors, genres and reading communities. The Bestseller Awards mark an exciting next step in our journey. By combining verified book sales with reader voting, we aim to create an awards platform that is credible, transparent and meaningful to authors, publishers and, most importantly, readers.”

The inaugural edition will recognise eligible books by Indian authors published in English and Hindi, covering adult fiction, adult non-fiction, children’s fiction and debut authors. Specialised categories will include literary and contemporary fiction, crime and thrillers, romance and sagas, self-improvement, career and success, alongside dedicated Hindi fiction and non-fiction categories. A special *Hall of Fame* will honour authors with exceptional and consistent bestseller success over several years.

For the inaugural awards, eligible titles must have been published between March 1, 2016, and September 30, 2026. Sales performance will be assessed for the period March 1, 2025, to September 30, 2026. Shortlisting will be based on NielsenIQ BookScan sales volumes and defined eligibility criteria, followed by public voting to determine winners, without a literary jury.

Pranav Gupta, Co-Founder and Director, Indian Authors Forum, said, “India has an extraordinary wealth of literary talent, but recognition of authors must evolve alongside the changing realities of publishing and readership. What makes this initiative particularly meaningful is its simplicity and credibility: sales will determine who enters the competition, and readers will decide who ultimately wins. We aim to build a national platform that celebrates authors, strengthens discoverability and gives Indian writing greater visibility, both within the country and internationally.”

The awards build on NielsenIQ BookData’s experience with its annual Bestseller Awards in the United Kingdom, its expansion into Italy in 2026, and its involvement in South Africa’s book awards.

Beyond the inaugural ceremony, the partners envisage the awards as an enduring platform to encourage reading, enhance book discovery and recognise authorship and publishing achievements. A dedicated website will provide details of categories, eligibility, shortlisted titles, voting and event announcements.

Further information regarding the venue, shortlist, voting schedule and event programme will be announced in due course.

Dhanteras 2026: Gold Prices Soar Ahead of Festive Rush; Here Are Auspicious Alternatives to Buy

Bhubaneswar, Nov 6 (UDN): The festive spirit of Dhanteras has gripped the country, with devotees preparing to welcome Goddess Lakshmi and Lord Kubera into their homes. Traditionally associated with wealth, prosperity and good fortune, the occasion is considered particularly auspicious for purchasing gold and silver.

 Representational Image 

However, a sharp rise in gold prices just ahead of the festival has left many prospective buyers concerned, prompting them to reconsider their festive shopping plans.

Dhanteras, celebrated on the Trayodashi Tithi of the Shukla Paksha in the Hindu month of Kartik, holds special religious significance. Buying precious metals and other household essentials on this day is traditionally believed to bring prosperity and abundance.

Auspicious shopping time on Dhanteras

According to astrologers, purchases made during the auspicious Sthira Lagna period are considered particularly beneficial. This year, the favourable shopping window is said to be between 1:32 PM and 3:13 PM on Friday, November 6.

While gold and silver remain popular choices, several other items are also traditionally considered auspicious for Dhanteras.

What can you buy besides gold and silver?

For those looking for alternatives amid rising gold prices, traditional beliefs offer several options. These include:

Rice and salt: Considered essential household items associated with abundance and prosperity.

Turmeric: Traditionally regarded as a symbol of auspiciousness and good fortune.

Whole coriander seeds: Believed in some traditions to signify wealth and financial growth.

Broom: Associated with cleanliness and the symbolic removal of negativity from the household.

Religious idols and pictures: Images of Goddess Lakshmi, Lord Narayana and Lord Kubera, along with idols of Lord Ganesha, are considered auspicious purchases.

Astrologers traditionally advise devotees to avoid purchasing glass utensils and items made of iron or aluminium on Dhanteras.

Which zodiac signs are considered fortunate?

According to astrological beliefs, Dhanteras is expected to be particularly favourable for people born under Aries, Cancer, Libra, Sagittarius and Aquarius.

People belonging to other zodiac signs are traditionally advised to donate to the underprivileged as a gesture of goodwill and to invite positive energy. Astrologers also recommend avoiding borrowing or lending money on this day.

Gold prices jump nearly Rs 6,000 in two days

While Dhanteras usually brings a surge in gold purchases, this year’s price movement could put a damper on festive buying.

Gold rates have climbed sharply in the run-up to the festival, increasing by nearly Rs 6,000 in just two days. On November 5, the price of 10 grams of gold reportedly touched Rs 1,33,850.

The recent price movement is as follows:

November 5: Rs 1,33,850 per 10 grams

November 3: Rs 1,30,900 per 10 grams

November 1: Rs 1,27,300 per 10 grams

The steep increase has come as a surprise to customers who were waiting for Dhanteras to make their annual gold purchases.

Jewellery stores traditionally witness heavy footfall during the festive period, as buying gold on Dhanteras is widely regarded as a symbol of financial security and prosperity. However, the latest price surge may force several households to reduce their budgets, opt for lighter jewellery or explore alternative purchases.

Gold had touched record levels earlier this year before witnessing some moderation during the festive season, encouraging buyers to return to the market. The latest rally, however, has once again raised concerns among customers.

Despite the rising prices, the traditional enthusiasm surrounding Dhanteras remains strong. For many households, the festival is not simply about purchasing expensive metals but also about welcoming prosperity, positivity and new beginnings into their lives.

Note: Auspicious timings and traditional buying recommendations are based on astrological and religious beliefs. Gold rates may vary depending on purity, location, jewellery charges and applicable taxes. 

Why Small Businesses Are Investing in Customer Experience

Pic Credit: Pexel 

Small businesses are increasingly realising that winning customers is only one part of building a successful business. Keeping them satisfied, earning their trust and encouraging repeat purchases are becoming equally important. In an increasingly competitive marketplace, where consumers have more choices and access to online reviews, customer experience is emerging as a major factor influencing business growth.

From neighbourhood retailers and restaurants to online sellers, service providers and emerging startups, businesses are placing greater emphasis on how customers interact with their brands. Product quality and pricing remain important, but customers also expect quick responses, convenient services, transparent communication and personalised attention.

This changing demand is encouraging small businesses to rethink their growth strategies. Rather than spending heavily on attracting new buyers, many are focusing on building lasting customer relationships that can generate repeat sales, referrals and stronger brand recognition.

Customer Loyalty Is Becoming More Valuable Than One-Time Sales

For small businesses operating with limited budgets, retaining existing customers can be more cost-effective than constantly searching for new ones. A satisfied customer is more likely to return, explore additional products and recommend the business to friends, family and colleagues.

Repeat purchases also provide businesses with a more predictable revenue stream. This can help owners plan inventory, manage cash flow and make better decisions about future investments.

For example, a local clothing store that remembers customer preferences and offers relevant product suggestions can build stronger relationships than a business that focuses only on occasional discounts. Similarly, a service provider that delivers consistent quality and responds promptly to customer concerns has a better chance of securing long-term clients.

This is making customer retention an important part of small-business planning, particularly as competition increases across retail, hospitality, e-commerce and professional services.

Personalised Services Are Helping Small Businesses Compete With Larger Brands

Large companies often have greater advertising budgets, extensive distribution networks and advanced technology infrastructure. However, smaller businesses have an advantage that is difficult for large organisations to replicate: direct relationships with customers.

Personalised communication, flexible services and a better understanding of local preferences can help small businesses create a more meaningful customer experience.

Remembering regular customers, providing honest product recommendations, responding personally to enquiries and resolving complaints quickly can make a significant difference.

Consumers increasingly expect businesses to understand their requirements rather than offer the same experience to everyone. Small businesses that use their proximity to customers effectively can build trust and strengthen their position in competitive markets.

Digital Platforms Are Changing Customer Expectations

The growth of online shopping, digital payments and social media has changed how customers discover and interact with businesses. Even small local enterprises are now expected to provide convenient digital experiences alongside traditional services.

Customers often want to check product availability, compare prices, place orders, make payments and receive updates without unnecessary delays.

This is encouraging small businesses to invest in websites, social media management, online booking systems, digital payment facilities and customer relationship management tools.

For businesses selling through online marketplaces or social media, customer experience also extends to order confirmation, delivery communication, packaging and after-sales support.

A smooth digital journey can improve customer satisfaction while helping businesses reach buyers beyond their immediate geographical markets.

AI and Automation Are Making Better Customer Service More Affordable

Technology is creating new opportunities for small businesses to improve customer experience without significantly increasing operating expenses.

Affordable artificial intelligence and automation tools can help businesses manage routine customer enquiries, send appointment reminders, track orders and organise customer information.

For instance, a small retail business can use automated messaging to answer common questions about products, pricing and delivery. A service company can use digital booking systems to manage appointments, while a small e-commerce business can use customer data to recommend relevant products.

Customer relationship management software can also help owners maintain purchase histories, track enquiries and follow up with customers.

However, technology should support human interaction rather than completely replace it. Customers still value personal attention, particularly when dealing with complaints, complicated requests or important purchasing decisions.

Businesses that combine automation with responsive human support can improve efficiency while maintaining the personal touch that often distinguishes smaller enterprises.

Customer Reviews and Word-of-Mouth Are Influencing Business Growth

Online reputation has become an important commercial asset for small businesses. Before making a purchase, customers frequently explore ratings, reviews, social media comments and recommendations from other buyers.

A positive experience can encourage customers to recommend a business, share their purchases online and return for future transactions. On the other hand, delayed responses, poor service and unresolved complaints can damage a brand’s reputation.

This makes customer feedback an important source of business intelligence. Reviews can help owners identify problems involving product quality, delivery, pricing and service standards.

Businesses that respond professionally to feedback and take practical steps to improve their services can strengthen customer confidence.

For smaller companies without large marketing budgets, positive word-of-mouth can also reduce dependence on paid advertising and create opportunities for organic customer acquisition.

New Business Opportunities Are Emerging Around Customer Experience

The growing focus on customer experience is creating demand for specialised products and services that support small-business operations.

Several areas are attracting increasing commercial interest:

• Customer relationship management: Affordable CRM platforms can help businesses organise customer information, manage enquiries and improve follow-up communication.

• Digital marketing services: Small companies are seeking professional support for social media management, personalised campaigns and online brand building.

• AI-powered customer support: Technology providers can develop affordable automation solutions for businesses that cannot maintain large customer service teams.

• E-commerce and delivery solutions: Online sellers require better order management, payment integration, delivery tracking and after-sales support.

• Customer experience consulting: Specialist agencies can help smaller enterprises understand customer expectations, improve service processes and build retention strategies.

• Loyalty and membership programmes: Digital rewards, referral incentives and subscription-based services can encourage repeat purchases and create more predictable revenue.

These developments are opening opportunities for startups, software developers, digital agencies and service providers that can offer practical and affordable solutions to smaller enterprises.

Customer Experience Is Becoming an Investment in Long-Term Profitability

For small businesses, investing in customer experience does not necessarily mean spending heavily on expensive technology or elaborate marketing campaigns. Often, improvements begin with simple operational changes, such as responding to enquiries on time, maintaining transparent pricing, delivering products as promised and resolving customer concerns efficiently.

The business impact can extend beyond customer satisfaction. Stronger relationships can improve repeat sales, increase referrals, reduce customer acquisition pressure and create a more stable revenue base.

At the same time, business owners need to measure whether their investments are delivering results. Customer retention, repeat purchase rates, feedback, complaint resolution and average transaction value can help identify which improvements are generating commercial benefits.

The focus should be on building a consistent experience that customers can trust, rather than introducing technology simply to follow market trends.

A Customer-First Approach Will Shape the Next Phase of Small-Business Growth

As competition intensifies and consumer expectations continue to evolve, customer experience is becoming a central part of how small businesses attract and retain buyers. Affordable technology, digital platforms and personalised services are making it easier for smaller enterprises to deliver experiences that were once associated mainly with larger brands.

For business owners, the opportunity lies in understanding that growth is not driven only by acquiring more customers but also by giving existing customers compelling reasons to return. Companies that listen to feedback, respond quickly and maintain consistent service standards can build stronger reputations and more dependable revenue streams.

In today’s business environment, customer experience is no longer just an additional service feature; it is becoming a foundation for competitiveness, customer loyalty and sustainable profitability. Small businesses that place customer relationships at the centre of their operations could be better positioned to build lasting brands and capture new growth opportunities in an increasingly customer-driven economy.

The Business of Sports Entertainment and the Growth of Fan Engagement

Pic Credit: Pexel 

The business of sports entertainment is undergoing a significant transformation as sports organisations move beyond traditional broadcasting and ticket sales to build stronger, more interactive relationships with fans. What was once largely centred on live matches and stadium experiences has evolved into a wider commercial ecosystem involving digital platforms, streaming services, sponsorships, merchandise, athlete branding and personalised content.

For sports leagues, clubs, broadcasters and businesses, fan engagement is becoming an important source of revenue and long-term brand value. Fans are no longer just spectators watching a game. They are active participants who follow athletes on social media, subscribe to digital platforms, purchase merchandise, participate in online communities and engage with brands associated with their favourite teams.

This shift is creating new opportunities for sports organisations to diversify their income, attract younger audiences and build stronger commercial partnerships. As digital consumption continues to expand, the sports entertainment industry is emerging as an increasingly attractive market for investors, technology companies, advertisers and entrepreneurs.

Digital Streaming Is Reshaping Sports Broadcasting

The growth of digital streaming has changed how sports content reaches audiences. Traditional television broadcasting remains commercially important, but online platforms are creating additional ways for leagues and sports organisations to distribute matches, highlights, interviews and exclusive behind-the-scenes content.

Streaming services can reach audiences across different countries and time zones, helping sports properties expand their international presence. Subscription models, advertising and exclusive digital content also provide additional revenue opportunities.

For broadcasters and streaming companies, sports content offers an opportunity to attract regular viewers and encourage subscriptions. For leagues and clubs, digital distribution creates more ways to monetise their audiences beyond conventional broadcasting agreements.

The growing competition for sports content is also encouraging investment in production quality, interactive features and personalised viewing experiences.

Fan Engagement Is Becoming a Major Revenue Driver

Sports organisations are increasingly recognising that maintaining a relationship with fans throughout the year can be as commercially valuable as attracting audiences on match days.

Mobile applications, social media platforms and digital membership programmes allow clubs to communicate directly with supporters. Fans can access exclusive interviews, participate in polls, receive personalised updates and purchase products through digital channels.

These interactions provide businesses with opportunities to understand consumer preferences and develop more targeted marketing campaigns.

For sponsors, stronger fan engagement can improve brand visibility and create more meaningful connections with consumers. Instead of relying only on advertising during live matches, companies can connect with audiences through digital campaigns, branded content and community activities.

This is making audience engagement an important consideration when sports organisations negotiate sponsorship agreements and commercial partnerships.

Athlete Branding Is Creating a New Business Market

The commercial influence of athletes is expanding beyond their performance on the field. Many professional sports personalities are building independent digital identities through social media, podcasts, video content and personal merchandise.

This development is creating new opportunities for advertising agencies, content production companies, fashion brands and digital marketing businesses.

Athletes with strong online communities can collaborate directly with brands, promote products and develop their own commercial ventures. These partnerships also allow businesses to reach audiences through personalities who already have established credibility and influence.

For sports organisations, athlete-led content can strengthen fan interest and attract audiences who may follow individual players as closely as they follow their teams.

Technology Is Transforming the Sports Entertainment Experience

Technology is becoming an important part of the industry’s commercial development. Data analytics, artificial intelligence, augmented reality and virtual reality are creating new ways to improve fan experiences and business operations.

Sports organisations can use audience data to understand viewing habits, identify popular content and offer more personalised recommendations. AI-powered tools can also support content creation, customer service, marketing and audience analysis.

Interactive features such as live polls, fantasy sports, digital competitions and second-screen experiences encourage fans to remain connected during sporting events.

These developments are opening opportunities for technology startups and software companies specialising in sports analytics, digital fan platforms, event management and interactive entertainment.

Sports Merchandise and Live Events Are Expanding Commercial Opportunities

The business of sports entertainment extends well beyond the duration of a match. Merchandise, hospitality, food services, stadium experiences and fan events are becoming important components of sports organisations’ commercial strategies.

Team jerseys, accessories, collectibles and licensed products help clubs generate additional income while strengthening their relationship with supporters.

Modern stadiums are also evolving into broader entertainment destinations. Premium hospitality, corporate events, family experiences, concerts and branded activities can create revenue opportunities throughout the year.

This expansion benefits businesses operating in event management, retail, hospitality, food services, advertising and merchandise production.

For local businesses, partnerships with sports organisations can provide access to large audiences and create opportunities to build brand recognition.

Sponsorship Is Moving Towards More Targeted Partnerships

Sports sponsorship is also changing as brands seek more measurable returns from their marketing investments.

Companies are increasingly interested in partnerships that combine stadium advertising with digital campaigns, athlete collaborations, social media promotions and exclusive fan experiences.

This approach allows sponsors to maintain visibility beyond the actual sporting event and reach audiences through multiple channels.

For sports organisations, diversified sponsorship packages can create additional commercial value. Smaller brands may also find opportunities through regional tournaments, local clubs, grassroots competitions and niche sporting communities.

The result is a wider sponsorship market that extends beyond major international tournaments and established professional leagues.

New Opportunities for Startups and Sports Businesses

The expansion of sports entertainment is creating opportunities for businesses that can provide specialised services to the industry.

Startups can develop platforms for ticket booking, fan memberships, sports merchandise, audience analytics and digital content distribution. Marketing agencies can offer athlete branding and sponsorship management, while technology companies can provide solutions for stadium operations and event management.

There is also growing potential in grassroots sports and regional competitions. Digital platforms can help smaller sporting organisations attract audiences, connect with sponsors and generate income through online content and community programmes.

As the industry becomes more commercially diverse, businesses that combine technology, entertainment and customer engagement could find new opportunities for growth.

The Future of Sports Entertainment

The future of sports entertainment will increasingly depend on how effectively organisations convert fan interest into lasting commercial relationships. Broadcasting rights, sponsorships and ticket sales will remain important revenue sources, but digital subscriptions, merchandise, athlete partnerships and personalised experiences are likely to play a larger role in business strategies.

The industry will also need to balance commercial expansion with affordability, accessibility and the genuine interests of sports supporters. Fans expect engaging content and better experiences, but they also value authenticity and a strong connection with their teams and athletes.

Sports entertainment is becoming more than a business built around sporting events; it is developing into a year-round commercial ecosystem driven by audiences, content and digital experiences. Organisations that understand their fans, invest in technology and create meaningful partnerships will be better positioned to attract sponsors, develop new revenue streams and strengthen their presence in an increasingly competitive entertainment market.