Tag: Industry Principal

Technology

NSW Government Deploys Pega to Help Speed and Simplify Its Building Bond Management Processes

Oct 18, 2021 by Rekha Nair 0 Comments #APAC, #Director, #fair trading commissioner, #Industry Principal, #NSW Customer Service, #Pegasystems, #public sector, #Rob Bollard, #Rose Webb

Bangalore– Pegasystems Inc., the software company that crushes business complexity, announced NSW Government has deployed Pega software to help significantly simplify its building bond management process through the newly created Strata Hub. By digitizing the Strata Building Bond and Inspections Scheme (SBBIS) with a new online site and mobile app, NSW Government is delivering unprecedented transparency, speed, and accountability for developers, inspectors, and building owners.

NSW Government requires developers to submit a bond equal to two percent of the building contract price on all newly constructed multi-story strata developments. This provides protection for the owners of new multi-story buildings by mandating funds be set aside up-front to cover costs of fixing defective work. However, the previous paper-based bond process system was slow and inefficient. For example, applicants had to fill out repetitive information into up to 35 manual forms and rely on the manual monitoring of timelines and due dates.

By digitizing processes with Pega Government Platform™, NSW Government is eliminating its time-consuming, paper-based operations – significantly improving the speed and efficiency of the entire building bond process with the following elements:

The new SBBIS on the Strata Hub provides full online transparency into all claims, reports, and inspections for all parties involved while keeping everyone on track with real-time updates and deadline reminders. The system assists users on the front end by streamlining required data inputs and pre-filling known data, while also helping NSW Government on the back end with compliance support and improved cybersecurity.

Pega also powers the newly launched SBBIS Inspect app, which integrates with the Strata Hub. The app – built on Pega Mobile® – is helping to streamline the way authorized NSW building inspectors complete their reports. Previously, inspectors would visit a site, take photos of defects (which can mean hundreds of images), and add them to a long manual report later. Now, inspectors can capture all data and evidence on the spot, saving time and money while increasing report efficiency and accuracy. The app also supports offline working, meaning no disruption is caused when inspecting basements or other areas with minimal connectivity. Digitally managed processes also give more time back to inspectors who can shift their focus to high-risk compliance matters.

As part of the digitization, the Strata Hub enables parties to proceed through the financial agreements more quickly so building defects can be rectified without having to go through expensive, complex, and lengthy legal claims. SBBIS currently holds more than $66.5 million in building bonds to fix building defects in a timely manner.

Quotes & Commentary

“Paper-based and disconnected transactions create frustrations for people as they take longer to process, delaying outcomes that in this case, have an impact on people’s lives,” said Rob Bollard, director, industry principal, public sector, APAC, Pegasystems. “With this upgrade, the Strata Hub is modernizing how claims are processed, creating more frictionless service, and ensuring results are achieved much quicker for all stakeholders.”

“The SBBIS digitization is a part of a broader transformation strategy currently underway as we seek to increase efficiencies, build trust, and strengthen confidence in the building industry,” said Rose Webb, fair trading commissioner, NSW Customer Service. “By doing so, we will provide better protection for new apartment owners against defective building work.”

Supporting Resources

• Product Background: Pega Government Platform
• It’s time to rethink enterprise modernization
• Government Customer Service

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

Business World

Mining and Metals Companies Accelerate Focus on Sustainability

Jul 19, 2021 by Rekha Nair 0 Comments #AVEVA, #Ben Kirkwood, #David Willick, #IDC Energy Insights - WW Mining, #Industry Principal, #Martin Provencher, #Metals and Materials, #Minerals and Metals Segment, #Mining, #Schneider Electric, #Senior Research Manager, #VP North America

Mumbai, India – Schneider Electric, the leader in the digital transformation of energy management and automation, and AVEVA, a global leader in industrial software, driving digital transformation and sustainability, announced today that their combined technology offerings are supporting the sustainability initiatives of mining companies in four key pillars: energy efficiency, yield improvement, low greenhouse emission technology adoption, and new green processes.

Global decarbonization is heavily reliant on the sustainable production of minerals and commodities. A thriving and healthy mining and metals sector is crucial for the global economy and to support the innovation of new technologies and materials needed for climate change reduction, environment protection, and the circular economy.

Schneider Electric and AVEVA are providing the tools required by organizations to make informed decisions that will empower people across the mining, minerals, and metals value chains to be more strategic in their choices based on sound advice with sustainability in mind. They are assisting operators and managers in these choices leaving these organizations well positioned to tackle some of the challenges associated with adopting sustainable practices, potentially resulting in reduced operating costs and thus providing the rare ability of appeasing all stakeholders.

According to an IDC Technology Spotlight, sponsored by AVEVA and Schneider Electric, Transitioning to Sustainable Mining, Minerals and Metals Practices, the top three market pressures driving the sustainability agendas of mining and metals organizations are:

• Need to improve brand equity
• Reduce the risk of an adverse event
• Ensure compliance with current and future regulations

Ben Kirkwood, Senior Research Manager, IDC Energy Insights - WW Mining (
Ben Kirkwood, Senior Research Manager, IDC Energy Insights – WW Mining (

“Technology has a critical role to play in supporting mining companies,” said Ben Kirkwood, Senior Research Manager, IDC Energy Insights – WW Mining. “Efforts to hit sustainability targets and gain greater visibility and control over operations will enable corporate insight and action relating to energy, water usage, and management of the operational environment. IDC’s global analysis of the revenue growth and profitability of industrial companies shows that those with a committed and ongoing sustainability-based strategy combined with a long-term, funded, digital transformation agenda considerably outperform their competitors.”

Digitalization Underpins Mining and Metals Sustainability
The IDC Technology Spotlight also reinforces the fact that as the industry continues to experience backlash from its perceived stagnant position on sustainability, platforms with added analytics are enabling improved operational efficiencies while enhancing the visibility of the changes being made.

“Digitally integrated operations can address key areas of an organization’s

David Willick, VP North America, Mining, Minerals and Metals Segment, Schneider Electric
David Willick, VP North America, Mining, Minerals and Metals Segment, Schneider Electric

sustainability agenda by combining power and process intelligence and controls,” said David Willick, VP North America, Mining, Minerals and Metals Segment, Schneider Electric. “Digitalization is a critical evolution for the resources industry, and Schneider Electric and AVEVA are uniquely qualified to help. We are experts at marshalling the power of connected systems and human insight to bring operational performance to its highest level. Together, we have won the trust of the world’s leading companies with thousands of implementations onsite and in the cloud. Today our joint customers can benefit from our shared customer-centric innovation culture, unmatched R&D capabilities, and extensive sector-specific expertise.”

Martin Provencher, Industry Principal, Mining, Metals and Materials, AVEVA
Martin Provencher, Industry Principal, Mining, Metals and Materials, AVEVA

“Although the benefits of digital transformation are crystal clear, the mining industry has thus far been limited by legacy infrastructure, data inadequacies, and piecemeal optimization programs,” said Martin Provencher, Industry Principal, Mining, Metals and Materials, AVEVA. “Increasingly virulent cyberattacks and a growing mandate for decarbonized minerals have further emphasized the importance of having high data availability and embracing a secure, cloud-first approach to visualize and contextualize enterprise-wide processes across global operations. The combination of Schneider Electric’s energy management solutions, automation systems and services, and AVEVA’s Digital Mining Transformation solutions enable our customers to transform conventional mining operations into intelligent, resilient and sustainable undertakings.”

Corporate Knights recently named Schneider Electric the world’s most sustainable company. According to the IDC Technology Spotlight, Schneider Electric’s EcoStruxure platform combined with AVEVA’s Digital Mining and Metals Transformation solutions can provide the operational and organizational insight required to make sustainable operations and improved decisions through the collection and analysis of data. The partner companies aim to decarbonize the mining, minerals and metals value chains through the provision of an industrial IoT platform with technology and software elements supporting the capability for energy management and automation.