Tag: EnableX.io

Pankaj Gupta
Business World

EnableX.io empowering etailers with AI for enhanced customer experience this festive season

Oct 21, 2020 by Gouri Achary 0 Comments #AI, #cloud communication platform, #EnableX.io, #Pankaj Gupta

Asia’s leading cloud communication platform provider is enabling etailers by providing business intelligence through Facial Recognition and Emotion Analysis with its solution – FaceAI. The growing era of innovation and convenience-driven by the risk of COVID-19 transmission via face-to-face or in-person experiences has posed a new challenge for customer-facing businesses.

To address this challenge, FaceAI by EnableX.io equips etailers to conduct live video-stream shopping backed by advanced business intelligence that captures customer’s emotions and helps offer the right products to them.

The next four weeks will be a high-profit-generating business cycle for eCommerce companies, with cumulative sales expected to reach $6.5 billion. Businesses are betting big on digitalization to scale up the festive season sales and the just-in-time offering by EnableX.io will prove to be a game-changer for companies in India.

By using FaceAI technology, businesses can detect shoppers’ gender, age, emotions, and so much more in real-time, thereby offering them the most suitable products. Moreover, they can display targeted and relevant ads and promotions that are based on the shoppers’ demographic, mood, and emotion, providing precision marketing opportunities that help businesses to stay relevant, effective, and optimized during this period.

Pankaj Gupta, CEO & Founder, EnableX.io stated, “India’s e-commerce industry witnessed a surge of 31% in the last quarter i.e Q3 2020, as compared to the same period last year. The COVID-19 pandemic has induced the rate of technology adoption in the retail sector. While technology was an enabler, it graduated to become a necessity for both retailers and consumers as a result of the pandemic.

Through FaceAI solution, We aim to leverage technology in ensuring a contactless and smart shopping experience for this year’s festive season. FaceAI not only enables businesses with deep insights into the emotional impact of each conversation, but helps provide smarter, more contextual, and dynamic customer engagements.”

Using FaceAI, businesses and developers can easily integrate emotional intelligence into any application, website and digital displays using the AI HTML5 browser-side SDK. Ensuring GDPR compliance, all the AI processing is done on the device with no personal data, images, or videos shared with the centralized EnableX.io server.

Pankaj Gupta, CEO & Founder, EnableX.io
Business World

EnableX.io adds extended capabilities to its Communication platform; helping businesses deliver an omni-channel customer experience

Aug 11, 2020 by Neel Achary 0 Comments #CEO & Founder, #EnableX.io, #Pankaj Gupta

New Delhi, 11 August 2020: EnableX.io, Asia’s leading Cloud Communication Platform provider, today announced the expansion of its communications offerings from feature-rich Video and Voice APIs to include SMS, Chat, and Number APIs. Becoming one of the few Communication Platform-as-a-Service (CPaaS) providers in Asia with a full-stack offering, Singapore-headquartered EnableX.io aims to expand its presence & share in the global market with its platform.

Enterprises and developers can now deliver an omnichannel, device-agnostic experience by integrating video, voice, SMS and chat channels into their communications workflows or mobile applications through low-code programmable APIs. Hosted on a carrier-grade and scalable platform, EnableX.io comprehensive toolkits and global infrastructure eliminate the need for businesses to invest in back-end infrastructure, saving costs and accelerating time-to-market.

For an even more engaging customer experience, a whole new set of AI-driven capabilities including facial detection, sentiment analysis, and object detection have been added to the platform. This will enable EnableX.io partners to develop cutting-edge solutions across industries and domains and stay ahead of the curve.

As Pankaj Gupta, CEO & Founder, EnableX.io expresses, “Today’s digital-native customers demand personalised and multi-channel engagements, setting the bar high for companies. We, at EnableX, offer tools and capabilities that help them accelerate the pace of digital transformation and deliver the right experience to their customers leveraging the power of real-time communication. Our easy-to-use full-stack platform equips businesses with the ability to provide an omnichannel experience by embedding any or all of the communication channels within their apps. We will continue to innovate and bring newer solutions for smarter, personalised and engaging communications.”

The company is rapidly expanding its sales presence across Asia-Pacific and seeing significant growth in the region amongst the Service Providers, System Integrators, Independent Software Vendors, and enterprise customers.

The full stack of communication APIs are designed for online & offline communications via web browser , mobile apps, and traditional telephony networks. Through EnableX’s Virtual Numbers and PSTN connections, organisations can gain instant access to voice and SMS-enabled numbers in more than 100 countries worldwide and reach customers across devices and through all channels.