Tag: ED & CEO

Business World, News

Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot

Jun 9, 2021 by Rekha Nair 0 Comments #ED & CEO, #Mr. Rakesh Jain, #Reliance General Insurance

Hyderabad: Reliance General Insurance a 100% subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is intuitively designed to auto-identify customers and enable them to seamlessly register their Motor claims without having to wait for a physical call-centre support to respond. With 24×7 availability, SpeechBot offers multilingual support to customers with zero wait-time during claim intimation.

In motor insurance industry, claim intimation primarily happens at a time when the customer is facing a vehicle breakdown or a loss, in which case it becomes imperative to provide support faster and effectively. In today’s scenario, when the customer calls the support centre to report a claim, there are long hold queues or call drops, until a customer support executive responds, leading to high customer distress. With the introduction of SpeechBot, this challenge gets solved, so once a customer calls the RGI support centre, SpeechBot will identify the policyholder with the help of just a few input responses and enable them to register their claim instantly with almost zero wait-time.

With SpeechBot the most important process of Claims intake – ‘Data gathering for the First Notice of Loss’ also gets eased, as the extensive questioning related to the claim becomes concise and automated, with this Intelligent Virtual Assistant, enhancing the customer experience significantly.

Speaking about it, Mr. Rakesh Jain, ED & CEO, Reliance General Insurance said, “We at Reliance General Insurance have always had a customer-first approach while looking at solving such process challenges. Claims is the most critical aspect of Insurance, and in today’s tech-driven world, customers expect ease and speed. Hence we decided to make the entire claim intimation journey seamless with SpeechBot the AI powered agent. SpeechBot understands the customer’s issue and steers the conversation to provide a quick and relevant response with no wait or hold time. This technology enables customers to interact through a natural language using convenient voice-based chat interface and works on real time speech to text transcription while passing it to the core systems through API.”

The service will be available 24X7 for the First Notice of Loss on the claim Helpline Numbers of Reliance General Insurance for it’s Motor Policyholders.

About Reliance General Insurance

www.reliancegeneral.co.in

Reliance General Insurance, a part of Reliance Capital, is one of the leading general insurance companies of India.

The Company offers a well-rounded and comprehensive bouquet of products including Motor Insurance, Health Insurance, Travel Insurance, and Home Insurance, and offers customized solutions to meet the protection needs of each customer.

Reliance General Insurance has a wide network of more than 40,000 intermediaries across 136 branch offices across India for offering its products and services to retail, corporates and SME clients.

Business World

Edelweiss General Insurance partners with InterMiles to introduce Free Cancellation Travel Insurance

Mar 10, 2021 by Neel Achary 0 Comments #CEO, #ED & CEO, #Edelweiss General Insurance, #InterMiles, #Manish Dureja, #Shanai Ghosh

Mumbai, March 10, 2021: In its endeavour to add meaningful value to customers, Edelweiss General Insurance (EGI), India’s first cloud-native and one of the fastest growing insurers, has launched Edelweiss Group Domestic Travel Insurance in partnership with InterMiles, a leading travel and lifestyle rewards programme. This product is a free cancellation air travel policy, that takes care of all cancellation concerns customers may have, thus allowing them to be stress free in a volatile environment, where travel plans may keep shifting.

Customers, booking tickets on InterMiles, for travel anywhere in India, can opt for Zero Cancellation, by paying a nominal amount, at the time of booking. The Edelweiss Free Cancellation policy is a full proof cover for travellers, since it covers most of the reasons that lead to ticket cancellation. This policy will allow customers to cancel their flights up to 24 hours before departure in case they are unable to fly due to unavoidable circumstances. Claims will be settled digitally, as per the insurance policy. Free Cancellation allows InterMiles members to get a full refund on airline cancellation penalty and offers complete flexibility to book flight tickets. Members can add the free cancellation policy to their booking regardless of them using cash or Miles to purchase the ticket.

Commenting on the launch, Shanai Ghosh, ED & CEO, Edelweiss General Insurance, said, “Our travel plans sometimes change due to circumstances not under our control and it can end up costing us quite a bit. This hurts especially in current times where people are looking to save all they can. We are excited to partner with InterMiles to help customers plan their travel without any stress. We have integrated our platforms to offer a seamless experience to the customer, especially for claims which is also completely digital. We are consistently looking for opportunities to provide innovative and simple digital solutions to the customers to protect their Health, Lifestyle and other prized possessions.”

Manish Dureja, CEO, InterMiles, said “At InterMiles, our members have always been at the heart of everything we do. Our recent studies and surveys have indicated growing, positive travel sentiment amongst Indians who are craving to break away from mundane daily routines or even just take advantage of a change in scenery offered by the existing work-from-anywhere situation. However, with a constant finger on our members’ pulse, we do understand that there are underlying apprehensions when it comes to making and booking travel plans in today’s dynamic, ever-evolving scenario. Our free cancellation product powered by our platform in partnership with Edelweiss has been introduced to reassure our members and help make their travel decisions smoother and easier. This product will give members a full refund of the airline cancellation fee in case their travel plans change thus, empowering them to book worry-free.” 

In the business of loyalty, customer experience is top priority. Displaying agility in business and communication strategies, InterMiles is constantly reinventing to keep up with evolving times, while simultaneously ensuring that every engagement members have with the platform is fulfilling and rewarding.

Business World

Edelweiss General Insurance signs exclusive partnership with Okinawa Autotech for E-bike insurance

Feb 3, 2021 by Neel Achary 0 Comments #ED & CEO, #Edelweiss General Insurance, #Shanai Ghosh

Mumbai, February 3rd, 2021: Edelweiss General Insurance (EGI), India’s first cloud-native and one of the fastest growing insurers, has entered into an exclusive partnership with Okinawa Autotech Pvt Ltd, India’s largest Electric Two-wheeler manufacturer with over 40% market share. EGI will leverage Okinawa’s vast dealership network (over 350 dealerships currently) across India, to offer customers simple, end to end, digital driven solutions, aimed at ensuring superior customer experience.

The partnership will help EGI provide customised solutions to customers of Okinawa across the country. Customers can now avail of a comprehensive insurance policy and will have the option to choose from multiple add-ons to suit their individual coverage requirements. The partnership is in sync with EGI’s philosophy to invest in future technologies, support the adoption of electric 2-wheelers in India and contribute towards sustainable growth.

Commenting on the partnership, Shanai Ghosh, ED & CEO, Edelweiss General Insurance, said, “We are happy to partner with the market leader in Electric 2-wheelers. This partnership reflects our strategic focus on the electric vehicle market in the country. We believe the progressive transition to electric vehicles is integral to the India’s journey towards eco-friendly transportation and as a new digital insurer, we are excited to be part of this emerging technology driven mobility ecosystem.”

“Apart from support from the government, customers are also becoming increasingly environmentally conscious and therefore interest in the EV segment is on the rise. This mindset shift will bring about a dramatic change in the industry. Our aim is to support this transformation, while keeping the customer requirement and expectations at the fore”, added Shanai.

Jeetender Sharma, MD and Founder, Okinawa Autotech, expressed, “We are glad to partner with Edelweiss, a new-age digital Insurer which shares our conviction about the EV market potential in the country. This partnership is a step ahead in strengthening our commitment in providing continued support to our customers. Edelweiss will provide our customers with a digitally enabled platform and an ecosystem that offers need based and data-driven solutions. We look forward to a successful partnership that creates immense business values for both parties.”

EGI’s policy for 2-wheeler EVs covers the vehicle end to end, including the battery, which is a major component of any EV and takes up over 30% of the vehicle cost. EGI is also introducing covers to protect damage to chargers/ cables that are not a part of the vehicle and are used for charging at home etc.

Business World, Health, News

RELIANCE GENERAL INSURANCE LAUNCHES HOSPI CARE POLICY TO PROVIDE LUMPSUM BENEFIT FOR SURGERIES AND DAYCARE TREATMENT

Jan 22, 2021 by Rekha Nair 0 Comments #ED & CEO, #Rakesh Jain, #Reliance General Insurance

Hyderabad: Reliance General Insurance, a 100% subsidiary of Reliance Capital, has launched Hospi Care policy, a hospitalization cash benefit product that provides lump sum payout  for 150+ listed surgeries and 140+ daycare procedures occurring due to an illness or an accident. This policy is designed specifically to provide seamless cash flow for healthcare needs to our retail customers.

The policy provides surgical procedure cash, hospital daily cash, day care treatment cash, other surgeries cash and covers hospitalizations due to dengue/malaria/chikunguniya. Customers can choose this product to safeguard themselves against the increasing incidences of medical expenses. Reliance Hospi Care enables policyholders to claim up to 100% of sum insured in lump sum depending on the surgical procedure, allowing them access to quality and timely healthcare. For instance, if the insured is covered under a ₹10 lakh policy, in case of a heart or lung transplant surgery 100% of the sum-insured is payable, also the policy has a special feature where the insured could receive coverage for surgeries that are over and above the listed ones and benefit with a lump sum cash of up to ₹ 20,000.

Even dengue, malaria and Chikunguniya hospitalization exceeding 3 days of hospitalization, will fetch a fixed lump sum payout of ₹20,000 to the insured.

Commenting on the launch Rakesh Jain, ED & CEO, Reliance General Insurance, said, “Medical expenses witness a rise year on year, and the customers are now more than ever, looking for health covers that will provide them comprehensive and adequate coverage. Reliance Hospi Care is a beneficial policy for customers, either looking for a new health cover that provides lump sum benefit for hospitalization needs, or the ones who want to supplement their existing indemnity health plans to manage out-of-pocket expenses during hospitalization”.

Reliance Hospi Care policy offers sum-insured options varying from ₹1 lakh to ₹10 lakh with the annual premium starting at only ₹1,669 plus taxes.