Tag: Mr. Mahesh Iyer

Business World

Thomas Cook India launches India’s first Virtual Holiday Store to serve customers in the new normal – with safe, convenient, personalized holiday planning

Nov 26, 2020 by Gouri Achary 0 Comments #Mr. Mahesh Iyer, #Thomas Cook (India) Ltd., #Virtual Holiday Store

In an endeavour to empower customers with contactless and convenient holiday planning, coupled with the reassurance of its experts, Thomas Cook India, India’s leading integrated travel services company has introduced India’s first Virtual Holiday Store. The Company’s dedicated team of travel experts will be available over video chat 365 days, from 8 am to 12 pm, to guide customers with all their travel requirements, including domestic & international holidays, value-added services like travel insurance, end-to-end COVID-negative certification services, visa services, documentation and more.

Given the uncertainty in the current environment and constant changes in travel and health protocols/ documentation, India’s travellers are in need of guidance and reassurance when planning their holidays. So as travel restrictions are being eased and growth and economic activity returning steadily – Thomas Cook is now focused on the biggest challenge: to instil confidence and positive sentiment towards leisure & business travel for customers.

To this end, Thomas Cook India drives a holistic three-pronged confidence-building program in the form of the “Assured-Insured-Secured” Program that covers every aspect of physical safety as well as mental and financial security to give the customer complete peace of mind. The newly launched Thomas Cook Virtual Holiday Store intends to support customers with convenient and contactless holiday planning – from the safety and comfort of their homes. With no app downloads or pre-registration required, customers merely need to log onto https://www.thomascook.in/virtual-store, to connect over video chat with Thomas Cook India’s Holiday Experts from anywhere in the country between 8 am and midnight.

Mr. Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd. said, “The Pandemic era and lockdowns have accelerated the demand for virtual and contactless sales and service. In line with this need and as is expected of a market leader, keeping customer safety as the top priority, we at Thomas Cook have launched our Virtual Holiday Store – an innovative, interactive sales and service platform that combines the power of digital with the much loved Thomas Cook personal – human connect.

Our Virtual Store model aims at supporting our customers with safe/contactless and convenient holiday planning – incorporating much needed personalised, face-to-face connect, so essential when it comes to holiday planning and reassurance in the COVID era.”

Business World

Thomas Cook India and SOTC announce the launch of a unique Customer Loyalty Program – Priority

Sep 28, 2020 by Gouri Achary 0 Comments #Mr. Mahesh Iyer, #Mr. Vishal Suri, #Priority, #Thomas Cook (India) Ltd., #Thomas Cook India and SOTC

Mumbai, September 28, 2020: On the occasion of World Tourism Day, in recognition of the trust displayed by its customers, Thomas Cook (India) Ltd., India’s leading integrated travel services company and its Group Company, SOTC Travel Ltd., announced the launch of Priority – an exclusive loyalty program. Available as a Platinum and Gold variant, the Priority program entitles its members to significant and exclusive benefits: the services of a dedicated relationship manager, exclusive holiday previews, special priority offers, benefits across alliance partners, birthday specials, invitations to events and a host of attractive deals/promotions across domestic and international holidays and additional travel services.

In this new era of travel, Thomas Cook India and SOTC have ensured unerring customer focus with the
introduction of an innovative portfolio: Domestic Workations, Staycations, Hidden Gems, etc. and an
the international portfolio of Private Journeys, Live It Up and A La Carte holidays – each carefully designed basis customer feedback. Simultaneously, to build customer confidence in travel, the companies’ comprehensive health and safety initiatives such as the Assured Program in partnership with Apollo Clinics, end-to-end COVID-negative certification services and Safe Holiday Helpline, have helped ensure a stress-free holiday experience. In a further initiative to empower customers and thank them for their trust, Thomas Cook India and SOTC have introduced Priority – a unique loyalty club with significant in-built advantages to deepen customer bonds and create holiday memories of a lifetime.

Mr. Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd. said, “At Thomas Cook India we
are committed to our customer-first strategy and this has been the catalyst to the series of innovative and meaningful initiatives that deliver on our promise of Assured, Insured and Secured. The launch of our Priority program is yet another step in this direction and serves to recognize and reward our loyal customers who are an integral part of the Thomas Cook India family. In addition to a dedicated relationship manager, our Priority program offers significant advantages and we intend to further enhance customer delight via an ongoing series of exclusive and exciting offers.”

Mr. Vishal Suri, Managing Director, SOTC Travel Limited said, “SOTC Travel has been at the forefront of
innovation and customer-centric initiatives in this new era of travel. To ensure customer confidence in travel, we have introduced a range of assured, insured & secured holidays in line with our Safe Travel program. In our commitment towards a customer-first approach and to further connect and strengthen our association with our valued customers, we have introduced our exclusive Priority program that offers customers a more personalized, flexible and truly rewarding experience. The unique offerings and comprehensive benefits such as a personal relationship manager to assist with holiday planning, special priority offers, birthday exclusives, amongst others, strive to enhance the travel experience for our frequent travellers, reassuring them of our excellence across our holiday portfolio.”