Tag: Sourabh Gupta

Business

Leading Voice AI Company Skit Named a Cool Vendor by Gartner

Dec 21, 2021 by Gouri Achary 0 Comments #Adrian Lee, #Anthony Mullen, #Cool Vendor, #Gartner, #Gartner Cool Vendor, #Magnus Revang, #Skit, #Sourabh Gupta, #Van Baker, #Voice AI Company

Leading voice AI Company, Skit, announced that it’s been named as Cool Vendor based on November 12, 2021, report titled, “Cool Vendors in Conversational and NLT Widen Use Cases, Domain Knowledge and Dialect Support” by Anthony Mullen, Magnus Revang, Van Baker, and Adrian Lee at Gartner Inc. According to Gartner, “This research does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services.” The report provides recommendations as follows.

“As an applications and software engineering leader looking to understand how emerging technologies drive the future of applications, you should:

  • Use transformer models to shorten machine training and learning cycles by creating synthetic training data, test data and also using them to generate personalized output at scale for marketing and service experiences.
  • Design your architecture so that speech providers are loosely coupled to the design process, so you may pick and choose local providers to obtain the best experience.
  • Ensure you have an understanding over what data assets persist should you change vendors by focusing on the co-development of industry-specific information with vendors and making it available to the business via semantic AI APIs.”

“We are delighted to be named as Cool Vendor in Gartner Cool Vendors in Conversational and NLT Widen Use Cases, Domain Knowledge and Dialect Support,” said Sourabh Gupta, CEO and Co-founder of Skit. “The demand for conversational AI is growing as organizations automate their customer contact centres. Gartner’s designation validates the uniqueness and superiority of our product and reaffirms our commitment to delivering a voice-first future that improves customer engagement and satisfaction”

Source:

Gartner, Cool Vendors in Conversational and NLT Widen Use Cases, Domain Knowledge and Dialect Support, Anthony Mullen et al., 12 Nov 2021

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Technology

Skit, global voice AI Company, bolsters marketing leadership team, targeting massive growth in 2022

Dec 7, 2021 by Rekha Nair 0 Comments #CEO and Co-founder of Skit, #Sourabh Gupta

Bengaluru, December 07 2021: Leading Voice AI startup, Skit, today has announced the appointment of two new members to its leadership team based out of Bangalore, India. Srinidhi Shrinivasan has been appointed as the Vice President, Product Marketing and Vijit Banthia as Vice President, Demand Generation & Brand. Both Srinidhi and Vijit will work directly with Sourabh Gupta, CEO and Co-founder of Skit.

Speaking on the appointments, Sourabh Gupta, CEO and Co-founder of Skit said, “Srinidhi and Vijit bring a vast amount of experience in navigating complex and challenging markets and have a deep understanding of Skit’s goals and purpose. I am excited to have them join us.”

Srinidhi is a B2B product and portfolio marketing expert with 14+ years of experience in the SaaS ecosystem, dabbling with brands like IBM and Eka. She comes with deep expertise in segmentation and understanding of buyer profiles/processes, product messaging and differentiation, launching of new products and features, creating compelling content streamlined through demand generation funnel, digital storytelling, customer advocacy, influencer marketing, and sales enablement.

Srinidhi commented, “Skit is on an exciting journey to build the next generation voice AI platform to help enterprises unlock the true value of customers’ voice and focus their efforts on delivering exceptional customer experiences. I am fortunate to have gotten the opportunity to join this wonderful team and I look forward to being part of the journey to building a world-class B2B SaaS brand, focused on helping companies become customer-obsessed.”

Vijit is a marketing leader with over 14 years of experience leading brands like IBM, HCL, HPE & Adobe. He brings in vast experience and leadership in all aspects of B2B marketing, including ABM, Brand Management, Demand Generation, Programmatic, Print, Digital & Social Media, Influencer Marketing, among others. Vijit is a keen observer of marketing trends in the B2B world and has successfully led some great marketing teams and projects resulting in constant revenue growth for the organizations he has worked and collaborated with. He has also been recently recognised as Best Tech Marketer and Best Marketing Leader (CX) by The Economic Times.

Commenting on his appointment, Vijit said, “Excited to take up my first start-up assignment with Skit. Skit is on a hyper-growth trajectory and I look forward to accelerating this journey in India, US, and SEA. We would be building a world-class SaaS marketing team in the next few months and delivering some unique campaigns helping the CXOs to accelerate CX by leveraging conversational AI. Interesting times ahead.”

Skit provides an AI-based voice automation platform, that helps accelerate engagement strategy and utilises speech recognition and natural language understanding (NLU) technology. As of September 2021, Skit’s total fundraise is USD 30 million. The global contact center market size is expected to grow steadily and reach a value of 496 billion US dollars by 2027. The company aims to further accelerate this growth, using voice tech innovation to personalize caller engagements and deliver up to 60% cost reduction by offering a voice-first experience.