India, Jan 19: Suryoday Small Finance Bank today announced a strategic partnership with HyperVerge to deploy its AI-powered Video KYC (VKYC) solution, strengthening the bank’s digital onboarding, regulatory compliance, and operational efficiency.
HyperVerge’s Video KYC solution helps banks significantly improve conversions and productivity, enabling each agent to successfully complete nearly twice the number of agent-approved verification calls per day compared to earlier workflows. This gain allows banks to scale onboarding volumes without adding operational overhead, while maintaining a consistent and high-quality customer experience.
“At Suryoday Small Finance Bank, we are committed to putting our customers first by leveraging cutting-edge technology to deliver secure, seamless, and convenient banking experiences,” said Baskar Babu, MD & CEO, Suryoday Small Finance Bank. “Our partnership with HyperVerge is a step forward in our mission to make banking simpler and more accessible for every customer.”
“We were looking for a solution that could improve conversions without compromising on customer experience,” said Vishal Singh, Chief Information Officer & Head of Digital Banking, Suryoday Small Finance Bank. “HyperVerge worked closely with our teams to understand our challenges and delivered a Video KYC solution that helps us onboard customers faster, improve success rates, and operate with greater confidence in data security and regulatory adherence.”
Compliance and data security were also critical to the bank’s decision. HyperVerge’s VKYC solution is designed with a compliance-first architecture and offers stronger safeguards. Customer’s personal data is stored securely and can only be accessed by Suryoday, reinforcing strict data privacy controls and regulatory commitments.
Kedar Kulkarni, CEO of HyperVerge, added, “This partnership reflects our focus on building Video KYC solutions that drive real business outcomes such as higher conversions, stronger compliance, and scalable operations for regulated financial institutions.”
This partnership marks a significant step in Suryoday’s ongoing digital transformation journey, reaffirming its commitment to customer-centric innovation.
