Delhi, India— April 19th, 2023
REZO.AI, India’s homegrown Conversational AI start-up, today announced the availability of the ‘Rezo.ai Platform’ in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Rezo customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.
Rezo’s powerful AI engine combined with Machine Learning and NLP can automate up to 85% of the customer/driver queries across voice and non-voice channels, resulting in up to 40% of savings, low risk of data breach and consistent experience with infinite scalability. Rezo not only automates the interactions but also analyses every call and interaction giving speech analytics insights on agent performance, adherence to script, tonality etc. These insights help enterprises in objectively analysing the strengths and weaknesses of the agents, how they can be repositioned as per their product or process expertise, and what are the specific areas where training is required. These analyses can be done in real time as well as in the aftermath of a call. All these detailed analyses are captured optimally on a dashboard. Furthermore, Rezo also automates the backend actions using the power of cognitive RPA such as data entry, redirections to agents or departments etc. Therefore Rezo’s combined capabilities can handle the operations of any contact centre in entirety with minimal human effort.
Sharing insights on the development, Mr Manish Gupta, Co-founder and CEO, REZO.AI said, “We are excited to announce that REZO.AI is now available in the Microsoft Azure Marketplace. Microsoft Azure customers globally can now access REZO.AI to take advantage of the scalability, reliability and agility of Azure to drive application development and shape business strategies. Financial businesses on Azure now have an added advantage in terms that there is now no need for them to migrate their data which reduces the onboarding time and related operational costs. This helps in quick deployment of Rezo solutions and cuts down go-live time by 40%. Financial business, present in the Microsoft Azure Marketplace, looking to digitally transform can now utilise REZO.AI to handle operations of any contact centre in its entirety with minimal human effort.”
Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. said, “We’re pleased to welcome REZO.AI by Corrz Technosolutions Private Limited to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.