HONOR India Sets New Industry Standard with First-Ever Uttik AI Answer Engine

India, 06th November 2025 : HONOR India has strengthened its commitment to customer-first innovation by becoming the first smartphone brand in the country to deploy the Uttik AI Answer Engine. This strategic move addresses a critical insight: Indian smartphone users increasingly rely on AI platforms—including Google AI Overview, ChatGPT, Claude, Gemini, and Perplexity—for research and validation.

In response to customers’ frustrations over delayed and inconsistent answers, HONOR India, in collaboration with PSAV GLOBAL, implemented the Uttik AI Answer Engine. The system now delivers immediate, contextual responses across modern search engines and AI platforms, meeting customers where they already are.

“We listened to our customers and realized they were often frustrated seeking answers about our products,” said Mr. C.P. Khandelwal, CEO, PSAV Global. “The AI Answer Engine combines empathy and intelligence, fostering long-term trust through smarter, faster engagement.”

Key Results:

• Average response time dropped from three days to under five minutes

• 30% self-service success rate within months of implementation

• Complex troubleshooting resolved in under five minutes

• Enterprise-level technical guidance powered by advanced RAG to Answers AI Stack

• Regional language support enhances accessibility across India

Within two months, the system handled thousands of queries, continuously learning to provide better and more accurate answers. Customers have already noticed the difference:

• “Super happy today! My Honor X9b had a green line issue on the display. Honestly, I thought it wouldn’t be repaired for days, but HONOR replaced it at ZERO cost. Flawless service!” – Dilip Jain

• “Thanks to @ExploreHONOR for the excellent after-sales service! My HONOR display was replaced in just four days without any questions asked. Great commitment to users.” – Aarya Bhaskar

Beyond efficiency, the AI-driven platform has transformed customer perceptions, turning potential negative experiences into positive advocacy. With real-time sentiment monitoring, predictive analytics, and continuous content optimization, HONOR can now anticipate problems before they escalate, strengthening customer relationships without sacrificing operational efficiency.

Proactive Answer Optimization Strategy:

• Real-time semantic monitoring of customer sentiment

• Predictive analytics to foresee potential issues

• Continuous content optimization for search and answer engines

• Voice search optimization for conversational queries

This innovative deployment demonstrates how AI can streamline support for a large customer base, enhance brand recognition, and deliver measurable business outcomes—cementing HONOR India’s position as a pioneer in customer-centric innovation.