AI Meets Insurance: Future Generali Launches Smart Tool for Personalized Coverage Insights
Mumbai, April 24, 2025: Future Generali India Insurance (FGII) is proud to announce the launch of ‘Health Shield Advisor’, an industry-first, innovative AI-powered tool designed to assist individuals in determining the optimal amount of health insurance coverage tailored to their unique lifestyle. Accessible at https://needanalysis.futuregenerali.in/, this user-friendly platform aims to simplify the process of assessing appropriate cover for their health insurance plans.
It is estimated that the health insurance protection gap in India is close to 73 per cent, and this is primarily due to insufficient insurance coverage and escalating healthcare costs, including medical inflation.
‘Health Shield Advisor’ aims to bridge this gap by leveraging advanced AI technologies including Generative AI, to provide personalized insurance coverage recommendations. By answering a series of straightforward questions regarding age, health habits, and lifestyle, users can receive customized suggestions for insurance coverage amounts that align with their specific needs. This ensures that individuals select coverage that accurately reflects their requirements based on their current lifestyle.
Highlighting the importance of Health Shield Advisor, Ruchika Varma, Chief Marketing, Customer, and Impact Officer, Future Generali India Insurance Company Ltd. said, “At Future Generali, we are committed to leveraging technology to enhance customer experience. The launch of Health Shield Advisor marks a pivotal advancement in our efforts to make the process of selecting health insurance simpler, more transparent, and truly personalized. By leveraging advanced algorithms and data-driven insights, Health Shield Advisor empowers customers with a seamless, intuitive interface that guides them in choosing the right plan based on their specific health requirements and lifestyle.”
At the heart of the tool, lies its ability to calculate the exact amount of insurance coverage aligning with the customer’s specific requirements. Through logic-based AI, users are guided through a series of questions that analyse their lifestyle, and coverage preferences, resulting in a tailored insurance solution. This personalized approach ensures that customers receive a coverage recommendation uniquely suited to their situation. Additionally, the tool also offers lifestyle-based recommendations, evaluating users’ daily routines to suggest insurance plans that provide comprehensive coverage.
Apart from being AI enabled, a key differentiator of Health Shield Advisor is its use of Generative AI to create interactive avatars, enhancing customer engagement throughout the journey. These avatars provide real-time interaction, keeping users engaged while they complete questionnaire, making their experience more dynamic and enjoyable.
Benefits for customers include enhanced engagement, and the interactive design keeps the process engaging and straightforward. The tool simplifies decision-making with clear comparisons and detailed information, empowering users to make confident, well-informed health insurance choices.
